Customer Service

Emergency Service foam tanker

UK/France rail tunnel emergency sidings are fittred with a foam system designed by Angus Fire Engineering

Maurice Birkill is a world expert with over 30 years experience of testing foams

Angus Direct warehouse.

Angus Fire does not just supply products. We offer a host of specialist services to help our customers to get the most from our products. That's what customer service at Angus Fire is all about!

Emergency Service +44 (0) 15242 61166

The Angus Fire Emergency Service delivers urgently needed stocks of foam concentrate and fire fighting equipment to major incident sites worldwide. A dedicated emergency hotline provides a simple means of communication 24-7. Bulk foam stocks are held in constant readiness at foam production facilities and distribution centres in the UK, France, Italy, USA, South Africa, Dubai, Singapore and Australia. When a call for help is received an emergency procedure springs into action. Depending on the scale and location of the incident, delivery by road can often be co-ordinated within an hour and by air freight within a few hours. Foam production staff at all sites are on constant stand-by to produce additional supplies of foam. The company has supplied emergency foam stocks to several major fire incidents, the first being the large storage tank fire at Milford Haven in the UK in 1983. More recently, in 2003, the company chartered an Antonov 124, the largest heavy transport aircraft in the world, to air lift foam stocks to a multiple storage tank fire at Repsol-YPF in Spain. In the same year a Boeing 747 cargo aircraft was used to supply 100,000 litres of foam to a tank fire at Idemitsu Kosan in Japan. In 2005 the Emergency Service was praised for its speedy response in supplying over 600,000 litres of foam to the multiple tank fire at Buncefield in the UK.

Angus Fire Engineering

Angus Fire Engineeering (AFE) is a leading international fire engineering contractor that specialises in high fire risk industries such as oil, gas, petrochemical, marine, aviation and power generation. It has unrivalled experience in major fire engineering projects and has secured contracts in over one hundred countries with the world's leading contractors. It offers a total capability approach to fire suppression systems including suveys, consultancy, project management, design and engineering, documentation, procurement, equipment supply, fire testing, installation, commissioning and maintenance. A comprehensive product range includes foam systems, foam induction skids, foam/water monitors, waterspray systems, deluge valve skids, sprinkler systems and clean agent gaseous suppression systems. Fully qualified designers have a wealth of technical and hands-on experience, and all systems are designed in compliance with the latest Standards such as NFPA.

Foam Testing Service

Foam testing is crucial in ensuring that stocks of foam concentrate held in long-term storage are in good condition when they are needed to put out a fire. It is impossible to tell if foam concentrate is of operational quality by smelling it, looking at it in its drum, or touching the finished foam blanket. Foam users around the world submit samples of foam concentrate to the award winning Angus Fire Foam Testing Service as part of their regular maintenance programmes. Teams of highly qualified scientists and technicians in modern, purpose-built laboratories analyse samples of all types of foam to the highest standards. With knowledge and experience of evaluating foam samples gained over many years, Angus Fiire staff are uniquely placed to interpret the results and provide reliable recommendations about the suitability of foam for use in an emergency. Analytiical chemistry laboratories that do not specialise in fire fighting foam testing are unable to offer such specialist expertise. The results are reported quickly with a comprehensive test report.

Angus Direct

Angus Direct is the fastest way to buy fire hose in the UK. Top brands of fire hose like Duraline are available ex-stock in popular sizes ready for overnight delivery. Fire hose is increasingly needed by fire and safety departments, the marine sector and the fire trade. Angus Fire is the first company to offer despatch options tailored to need, including next day guaranteed delivery. Based at the world's largest layflat covered fire hose factory at Bentham in Yorkshire, it delivers throughout the UK and Europe from a new purpose-built storage facility. Hardware including couplings, standpipes, hydrant key and bar sets, hydrant valves and branchpipes are also available ex-stock. It's like having your own fire hose warehouse! There's not an automated answering machine in site, just people happy to help!